| Reseller
Generate extra revenue, with our white-label repair services.
If you aren’t offering a professional device repair process to your customers, someone else is! Adding these services to your portfolio is simple and easy, with hardly any input requirement needed.
Compliment this with our Refurbished Device and Recycling offerings to provide a true one-touch service for those valued customers.
We understand the need for rapid repairs and reliable replacement devices across all organisations.
Whether your end-user is a small local business or a large corporate organisation with multiple sites throughout the UK, choosing Eden as your service partner is sure to ease the pain of device breakages. Covering smartphones, tablets, laptops, PCs, barcode scanners, and warehousing equipment, our repairs team have got you covered.
All repairs are carried out to extremely high standards and each device that arrives with Eden receives a full health check both before and after repairs are carried out, making us a safe, reliable choice for all your repair requirements.
Businesses benefit from a range of payment options, and credit facilities are available upon request. For customers with large quantities of devices, we provide tailored repair contracts and insurance packages which helps to make our service personal, simple and hassle-free.
Professional repairs
A simple way to increase the income from your existing account base.
Join our partner program to earn commissions and profit with minimal requirement, providing businesses nationwide with priority repair services.
The Eden team of highly trained technicians carry out hundreds of repairs on a monthly basis with a huge attention to detail. We understand that reliability is of utmost importance which is why we pour every effort into providing a first-time fix and offer a comforting 12 month guarantee on each repair.
Use these services to as a ‘foot in the door’ to that prospect customer you want to deal with!
Genuine Components
We only use genuine or approved compatible parts for repairs. This means all devices will work just as well as they did when new. Screens, in particular are much less likely to break or stop functioning than cheaper, budget replacements.
Warranty
We put maximum effort into providing a first-time fix and offer a comforting 12-month guarantee on each repair.
Quick Replacements
We keep a huge stock of batteries and screens for iPad, iPhone, Samsung, and many other devices. We're all about getting end users up and running with the minimum of time and fuss.
Coded Screens
Using original, coded displays means your device’s touchscreen, tone, auto-brightness, Face ID, and Biometric functions are retained.
Your data stays safe
We have highly trained staff and a very secure repair environment. If you need data backed up for a transfer this information will be encrypted and deleted once complete.
No passcode? That's no problem
It's possible for us to complete most tablet and iPhone repairs without requiring a passcode. If we require it to test certain features then we will advise immediately and if you prefer you can enter it yourself.
Introducing
Eden BREAK-fix
Accidental damage cover that lasts as long as your device
The 'quick fix' that your administration and users are crying out for.
What is it that businesses love about our BREAK-fix Service Plan?
A BREAK-fix repair service plan from Eden Repair Centre is a cost-effective way to cover mobile devices against accidental damage and breakdown.
With one annual fee covering a whole fleet, an online portal for logging claims, and with all collection and delivery costs being included within the cover, the BREAK-fix option provides a simple and efficient way to process repairs while reducing the need for ongoing purchase orders and invoicing.
Really comprehensive coverage
The BREAK-fix repair plan offers a broad range of services to ensure that faults arising from accidental damage are covered. Qualifying repairs include:
- Screen Damage
- Faulty Buttons
- Audio Issues
- Charge Ports and Other Sockets
- Cameras and Lenses
- Batteries*
- Housing and Framework*
- Liquid Damage*
- Apple Warranty Claims
Why choose our BREAK-fix policy?
Focusing on simplifying processes for organisations and IT departments, a BREAK-fix repair plan offers you the benefits of:
- One easy annual payment
- One annual profit payment towards your target
- No ongoing purchase orders
- No individual invoices for repairs
- No waiting for diagnosis and quotes
- Reduced admin requirements
- Collection and delivery costs covered
- A simple online ticketing system
Simplify processes with Eden Mail Packs
Even faster turnaround with Eden Mail Packs
Since the launch of Eden’s Mail Pack service our clients have enjoyed exceptional turnaround times on their repairs. Our packs include specially designed protective packaging, a pre-paid Special Delivery mail bag and packing slip, meaning everything you need to send your device to Eden is ready and waiting for when those unfortunate breakages happen.
Refurbished smartphones, tablets, laptops and desktops
Whether you are sourcing a single item for a new user, or looking at options for a multi device rollout, choosing refurbished kit can offer attractive savings for your customers.
All our refurbished smartphones, tablets and laptops are data cleansed and thoroughly tested, using certified data erasure software and hardware level diagnostics platforms that check each and every function. Only successful units are progressed onto the next stage which sees them graded accordingly based on cosmetic condition. Devices are plain boxed with the necessary charging accessories and made available for resale with a 12-month warranty. This meticulous process allows our partners to re-sell Eden refurbs with complete confidence.
Recycle your customer's devices responsibly… And earn!
As an Upper Tier Waste Carrier, we provide secure and responsible asset disposal and recycling services for all unwanted and decommissioned technology. Eden provide you with asset disposal reports, Blancco data erasure certification and all the relevant waste transfer notes, to ensure your customers have all they require to meet the demands of any ISO accreditations or similar needs.
Aiming for a “zero-landfill” target, all kit is processed with the best available treatment, recovery and recycling techniques (BATRRT), with any waste items being forwarded on to our metal recycling partners and refineries.
Eden Repair Centre have solutions in place for each step of a device's life cycle. From supplying new and refurbished units, repair and maintenance of active devices, through to recycling, de-commissioning and securely disposing of end-of-life products.
We also provide buy-back options for all equipment that carries a resale value. This can be paid directly to you or directly to your end user. Contact Eden with a kit list and we will provide guide pricing.
Why Eden?
We understand the need for rapid repairs and reliable replacement devices across all organisations.
Our focus on customer service starts with our account management team who are happy to discuss and tailor service packages to fit the individual requirements of your end-users.
Maintaining communication is vital for any successful organisation, which is why we have streamlined our Repair Centre to ensure all jobs are turned around quickly with the use of reliable original parts and returned via a next-day courier partner.
Speed
We aim to complete all of our repairs within 48 hours of receiving your device.
Aftercare
We react quickly in the unlikely event that any issues arise after a repair.
Quality
We only use original/approved parts and carry out professional repairs with maximum care.
Assurance
All repairs, and refurbished devices come with a 12-month guarantee.
Flexible Billing
Credit facilities available upon request. Card and Bank transfer options also available.
Partner Options
Full white label, co-branded partnership or Trusted Advisor models available to suit your needs.
Do you provide IT support for business?
Join our reseller program.
Partner with Eden and add a professional repair service to your product offering. Add your organisation to our growing number of resellers and insurance providers across the UK. Promote to your customers under your own brand or as Eden and use our expertise and preferential partner rates to grow your customer base and portfolio.
To request more information about our Repair, Refurbishment or Recycling services, or to discuss a specific project or requirement, do not hesitate to get in touch.
Let us manage the processes for you while you earn additional revenues on a monthly and annual basis.